Intertape Polymer Group (IPG)
Intertape Polymer Group (IPG) is a dynamic multinational organization that prides itself on its corporate culture of a family atmosphere that meets high achieving company performance.
We are known for our competitive salaries and benefits packages and our emphasis on putting people first.
Founded in 1982, and now grown to $1.
5B in sales worldwide, IPG focuses on growth through organic and strategic means.
Our diversified product lines support our mission to be the world leader in packaging and protective solutions.
Come join the IPG family today! Find out more at www.
itape.
com/careers.
Field Service TechnicianPosition Purpose:
Provide technical support to national accounts, distributors and end users.
Partner with sales to analyze customer situations and provide technical sales support and guidance to ensure that effective technical solutions are developed which fulfill the client's requirements.
Provide distributor and customer equipment solution training.
Principle AccountabilitiesThis position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers.
Train customers on start-up, operation and maintenance of various pieces of packaging equipment; e.
g.
WAT dispensers, product protection systems, case sealers, case erectors, etc.
Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required.
Provide maintenance support and training to Distributor accounts that have their own in-house maintenance staff.
Establish a regular Preventive Maintenance program for existing end user accounts.
Build relationships with back of house contact and gather feedback.
Assist in the development, definition, and documentation of Technical Sales 'best practices including but not limited to:
RFQ/RFP analysis, Technical Audit, Quarterly Review, Time Studies, Annualized Cost Saving Programs, Corporate Reporting, End User Training Programs.
Assist in testing and evaluating new products and custom packaging equipment.
Record and report faults, deficiencies, and other unusual occurrences.
Partner with sales to identify complex opportunities and appropriate solutions for new and existing clients that match their long and short-term needs and goals.
Provide technical guidance and expertise in client meetings regarding implementation and execution, best practices, products and features, partnerships, etc.
Handle technical support calls - via phone, email and website.
Follow established communication procedures - issue RMA's, prepare and submit work orders, expense reports, trip reports, etc.
Perform other duties as assigned.
Essential Skills and ExperienceSkilled in the use of PC applications including, Word, Excel, PowerPoint, etc.
Must be knowledgeable in the use of basic tools, including multimetersAbility to present technical concepts to non-technical peopleAbility to understand technical diagrams and manualsStrong written and oral communication skillsAbility to manage multiple projects with minimum directionAdaptive to change and tight deadlinesMust be able to work independently with little supervision.
Good customer service and organizational skills are needed.
Job Type:
Full-timePay:
$20.
67 - $23.
53 per hour
Benefits:
401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:
8 hour shiftDay shiftMonday to Friday
Experience:
Mechanical knowledge:
1 year (Required)Work Location:
On siteAbout the Company:
Intertape Polymer Group (IPG)Intertape Polymer Group Inc.
(IPG) is an acknowledged leader in the packaging industry.
Leveraging its advanced manufacturing and technologies, extensive research and development capabilities and a comprehensive strategic acquisition program, the company believes it has assembled the broadest and deepest range of products in the industry.
IPG is widely recognized for its development and manufacture of specialized polyolefin, plastic and paper-based packaging products, as well as complementary packaging systems for industrial and retail use.
Additionally, IPG is a woven and flexible intermediate bulk container (FIBC) manufacturer.
Its performance products, including tapes and cloths, are designed for demanding aerospace, automotive and industrial applications and are sold to a broad range of industry/specialty distributors, retail stores and large end-users in diverse industries.
Industry:
Manufacturing - OtherFounded:
0Website:
http:
//www.
intertapepolymer.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are known for our competitive salaries and benefits packages and our emphasis on putting people first.
Founded in 1982, and now grown to $1.
5B in sales worldwide, IPG focuses on growth through organic and strategic means.
Our diversified product lines support our mission to be the world leader in packaging and protective solutions.
Come join the IPG family today! Find out more at www.
itape.
com/careers.
Field Service TechnicianPosition Purpose:
Provide technical support to national accounts, distributors and end users.
Partner with sales to analyze customer situations and provide technical sales support and guidance to ensure that effective technical solutions are developed which fulfill the client's requirements.
Provide distributor and customer equipment solution training.
Principle AccountabilitiesThis position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers.
Train customers on start-up, operation and maintenance of various pieces of packaging equipment; e.
g.
WAT dispensers, product protection systems, case sealers, case erectors, etc.
Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required.
Provide maintenance support and training to Distributor accounts that have their own in-house maintenance staff.
Establish a regular Preventive Maintenance program for existing end user accounts.
Build relationships with back of house contact and gather feedback.
Assist in the development, definition, and documentation of Technical Sales 'best practices including but not limited to:
RFQ/RFP analysis, Technical Audit, Quarterly Review, Time Studies, Annualized Cost Saving Programs, Corporate Reporting, End User Training Programs.
Assist in testing and evaluating new products and custom packaging equipment.
Record and report faults, deficiencies, and other unusual occurrences.
Partner with sales to identify complex opportunities and appropriate solutions for new and existing clients that match their long and short-term needs and goals.
Provide technical guidance and expertise in client meetings regarding implementation and execution, best practices, products and features, partnerships, etc.
Handle technical support calls - via phone, email and website.
Follow established communication procedures - issue RMA's, prepare and submit work orders, expense reports, trip reports, etc.
Perform other duties as assigned.
Essential Skills and ExperienceSkilled in the use of PC applications including, Word, Excel, PowerPoint, etc.
Must be knowledgeable in the use of basic tools, including multimetersAbility to present technical concepts to non-technical peopleAbility to understand technical diagrams and manualsStrong written and oral communication skillsAbility to manage multiple projects with minimum directionAdaptive to change and tight deadlinesMust be able to work independently with little supervision.
Good customer service and organizational skills are needed.
Job Type:
Full-timePay:
$20.
67 - $23.
53 per hour
Benefits:
401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:
8 hour shiftDay shiftMonday to Friday
Experience:
Mechanical knowledge:
1 year (Required)Work Location:
On siteAbout the Company:
Intertape Polymer Group (IPG)Intertape Polymer Group Inc.
(IPG) is an acknowledged leader in the packaging industry.
Leveraging its advanced manufacturing and technologies, extensive research and development capabilities and a comprehensive strategic acquisition program, the company believes it has assembled the broadest and deepest range of products in the industry.
IPG is widely recognized for its development and manufacture of specialized polyolefin, plastic and paper-based packaging products, as well as complementary packaging systems for industrial and retail use.
Additionally, IPG is a woven and flexible intermediate bulk container (FIBC) manufacturer.
Its performance products, including tapes and cloths, are designed for demanding aerospace, automotive and industrial applications and are sold to a broad range of industry/specialty distributors, retail stores and large end-users in diverse industries.
Industry:
Manufacturing - OtherFounded:
0Website:
http:
//www.
intertapepolymer.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
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